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Citizen Services Desk

Ways to Report Non-Emergency Issues:

smartphone.jpg  ReportAConcern.png
 Call (843) 724-7311
 Use This Site

The Citizen Services Desk connects residents to services and information. Contact us to report a problem, request a service or ask a question about a city service.  Our hours of operation are Monday through Friday 8:30 AM to 5:00 PM.

How to report a new request or check status of existing request:

  • Phone: Dial (843) 724-7311

Most Frequently Requested Services: 

  • Missed Garbage Collection
  • Missed Trash Collection
  • Garbage Roll Cart Requests or Complaint
  • Get a Pothole Fixed
  • Ditch Cleaning
  • Street Drains or Driveway Pipe Cleaning
  • Sidewalk Repair
  • Overgrown Yard or Vacant Lot
  • Pay a Parking Ticket

Information that helps Citizen Services address your issue:

  • Location: Where is the problem or request located? (Address, intersection, in front of X business, north/south side of street, NE/SE corner, etc.)
  • Description: What exactly is the issue or condition? (as much detail as you can provide)

  • Timeframe: How long has this issue/condition existed or when did you first notice it?
  • Contact information: What is your name and email address? (if you would like to receive information about the resolution to your issue we need to enter your email address into our Customer Request Management (CRM) system)

Process your service request will follow:

  • Requests are entered into our Customer Request Management (CRM) system and immediately routed to the appropriate department to be addressed.
  • The responsible department will investigate your issue and take necessary steps to address it.

  • If you want to provide an update or request information on the status of your issue, you can contact Citizen Services at (843) 724-7311 or check your case status online. 
  • If you provided an email address, you will be notified when the service request is completed.

  • Once your service request is completed, we appreciate your feedback on the process, including customer service and the quality and timeliness of resolution to your issue.  We use this data to monitor the quality of service citywide.

Brian Sheehan

2 George Street
Charleston, SC  29401

Ph:  (843) 724-3745
Fx:  (843) 720-4267